Because we are a food manufacturing facility, there are a few safety regulations that we must uphold and kindly ask you to follow during your visit. Please be sure to provide all members of your party with the following ground rules to ensure everyone is prepared.  

1.      No food, drink or chewing gum inside the factory

2.      Personal belongings must be stored in lockers while in the factory

3.      Because we do not allow glass in our facility, no photos, cell phones or cameras inside the production area

4.      No loose hair. You must wear a hair net and beard net provided by us

5.      No running away from your tour guide, please

6.      No throwing or dropping items from the mezzanine to the factory floor

7.      Please stay home if you are not feeling well, have a temperature or are otherwise sick


How long is the tour?

Each tour last approximately fifty minutes. This allows plenty of time for asking questions and tasting chocolate!

How many people in each tour?

Each tour accommodates up to 16 people.

How far in advance do I need to book a tour?

Reservations may be make up to 90 days in advance. Make your reservation online to guarantee the time and day you wish to visit. We recommend booking your tour 2-3 weeks in advance for weekends and holidays. We do hold a few spots for same day, walk-in reservations. If you need assistance please call Tours at 425.264.2705.

Do you have parking?

There is plenty of free parking at the Factory and across the street.

What should I wear to the tour?

There is a fair amount of walking involved during our guided tour. Stairs up to the viewing platform and walkway may pose a difficulty to persons with mobility restrictions. We recommend comfortable walking shoes and no dangling jewelry. Because we are a food plant, you will also be given a hairnet to wear inside the factory. The temperature in the warehouse is a little chilly. You may consider bringing a sweater or light jacket.

Can I take my cell phone and personal belongings on the tour?

Each guest will be given a locker to stow their personal belongings including cell phones before embarking on the factory portion of the tour.

Can I take photos?

You are welcome to take as many photos and videos as you like in the retail area and classrooms. Because glass is strictly prohibited in our food plant, cell phones and cameras are not permitted on the walkway. You will be assigned a locker with a personal number code to stow your items safely while you are on tour.

Do you have accommodations for persons with wheelchairs?

Yes. Because tours are conducted during production, we can accommodate only one wheelchair (plus companion) or other mobility restriction at a time. Please contact us at (425) 264.2705 or to schedule your visit.


More questions?

Please give us a call at 425.264.2705